Where is my stuff?
Please allow anywhere from 2 to 8 weeks for total processing time.
Shipping and Delivery
All orders are shipped United States Postal Service with tracking for domestic destinations.
Rates are based on weight of package, shipping destination and shipping method.
Shipping Methods
You have the option of comparing and changing the shipping method during checkout allowing you to select the method that best suits your needs.
Options are Standard, and Priority.
If you require a different carrier such as UPS or FedEx, please note this in the "Comments to Jennes Place " during checkout. Or, contact our Customer Service, they will be happy to help.
Processing Time + Transit Time = Arrival Date
Please Allow anywhere from 2 to 8 weeks for total processing time.
Processing Time
Average processing time is currently 7-15 business days.
Transit Time
Within 24 hours of your Ship Date, we will email you notice with tracking information. Upon notice, please allow appropriate transit time for the shipping method selected during checkout.
Arrival Date
If you need your order by a specific date, please note this in the "Comments to Jennes Place" box when placing your order. If your order can not arrive in time, we will let you know prior to processing.
Please allow up to 30 days for delivery.
Please allow additional time for delivery to Alaska, Hawaii, rural locations and delivery of oversized items.
Shipment Delays
If an item needs to be ordered from one of our vendors, this will result in a 30 business day processing time.
Packages Do Not Ship from Our Warehouse on the Following Holidays:
*New Year's Day
*Martin Luther King Jr. Day
*Presidents' Day
*Memorial Day
*4th of July
*Labor Day
*Thanksgiving
*Christmas
International
We are happy to ship orders to most countries outside the United States.
Packages ship via US Postal Service International First Class (Standard), Transit time is approximately 7-12 days from the date of shipment. Please allow up to 30 days for delivery.
If you want to track the delivery, you must request we ship your order "International Express Mail ".
Fees:
International customers are responsible for all taxes, duties and fees required by their customs services, which are levied once the package reaches your country.
Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for further information.
Seizure Risks:
When ordering you need to be aware of customs risks associated with certain types of items as you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
This is why it is important to be aware of the product laws of your country or province.
We will do everything we can to make sure your item reaches you, but Jennes Place is not responsible for orders delayed, seized or refused by your customs service. This is a responsibility and risk you agree to when you order.
Customs Forms:
Jennes Place will not falsify package contents or value on customs forms. Customs forms for all international packages list the value of your order's contents by product type.